Principle. We aim to resolve payment concerns quickly. If something fails on our side, you receive a repair, replacement, or refund as appropriate. If you change your mind, time windows depend on the product type below.
1. Business identification
This Refund & Returns Policy is issued by Wraxylonzor, 48 Market St, Manchester M1 1PW, United Kingdom. Customer support is available on +44 161 839 4555 during published studio hours and by email at touch@wraxylonzor.world. Please include your order reference, date of purchase, and a concise description of the issue so we can locate your transaction.
2. Scope and order of precedence
This document applies to consumer and small-business buyers unless a bespoke enterprise contract states otherwise. If checkout screens, invoices, or written statements include product-specific refund rules, those rules add detail but may not reduce statutory protections. In case of genuine conflict, mandatory consumer law prevails.
3. Digital educational goods
Downloadable guides, templates, audio, or video files are digital content. Where the law grants a fourteen-day cooling-off right for distance contracts, you lose that right once you begin streaming or downloading beyond a short preview if we clearly informed you of that consequence before purchase. If a file is corrupted, incomplete, or inaccessible through no fault of yours, notify us within fourteen days of discovery. We will first attempt redelivery. If redelivery fails within five business days, you may request a full refund of the affected item.
Goodwill window
Outside strict legal minima, we may offer partial credit if you explain why the material did not match the described learning level, subject to fair use review.
Licence end
Refunds do not automatically cancel any limited licence to retain copies you already downloaded; we may request deletion where appropriate.
4. Consulting sessions and live workshops
Single sessions may be rescheduled once without fee if you provide at least forty-eight hours notice. Cancellations with shorter notice may incur a fifty percent fee to reflect reserved practitioner time. If we cancel, you receive a full refund or priority rescheduling at your election. Multi-hour intensives may carry stricter cut-off times stated on the booking page.
5. Multi-week programmes and challenges
Cohort programmes display start dates and withdrawal deadlines before payment. Unless stated otherwise, you may withdraw within fourteen days of purchase for a full refund if the programme has not begun and you have not accessed more than a designated welcome module. After the first live session or release of core curriculum assets—whichever occurs first—refunds are calculated pro rata for unused weeks, minus any non-recoverable third-party costs we disclose upfront (for example venue deposits).
6. Instalment plans and bundles
If you pay in instalments, cancelling mid-program stops future charges but does not automatically reverse prior instalments unless a refund condition above is met. Bundled products are refunded as a package unless items were priced separately on the invoice and unused items can be objectively separated.
7. Faulty performance and service outages
If hosted materials become unavailable due to infrastructure failure on our side for more than forty-eight consecutive hours during an active access period, we extend access by double the outage duration or issue a partial refund proportional to the affected portion of the programme.
8. Chargebacks and payment disputes
Contact us before initiating a card chargeback. We supply transaction receipts, delivery logs, and consent records to your bank when accurate. Abusive chargebacks may lead to account closure and recovery of costs where permitted.
9. Refund method and timing
Approved refunds return to the original payment method within ten business days of approval. Banking networks may add processing time. If the original route is closed, we will agree an alternative traceable channel subject to fraud checks.
10. Consumer rights and policy updates
UK consumers retain rights under the Consumer Rights Act 2015 and related regulations. Nothing here excludes those protections. We review this Refund & Returns Policy when pricing, delivery formats, or legal guidance changes. The hero section date reflects the latest public refresh; archived copies are available on request for active clients. Cross-links: Terms of Use, Privacy Policy. Internal reference: TDDE-REFUND-2026-EN.